The Hill News

It’s been a week. As I read and reread the editorial about the culture of Goldman Sachs, I had one overwhelming and continuous conclusion: the picture painted of financial services was a million miles away from anything I have heard or experienced. 

I have been the head of The Financial Services Roundtable since 1999. During that time, I have not once heard a single employee of any one of our members speak unkindly or disparaging of a customer or client. Not once. I talk to everyone from my most senior executives to financial advisors to bank tellers, and I talk to them 365 days a year, sometimes including Christmas. 

Customers are always held in the highest regard. Always.

I didn’t keep count, but I estimate that’s over 30,000 conversations with associates of the 100 companies of The Financial Services Roundtable. One-on-one, small groups, and large groups. Official and informal.

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